Essentials & Surveys

What brands do you offer?

Mix-and-match any brand and absorbency of: Organic, Tampax, Tampax Sport, Playtex, Playtex Sport, Kotex, Always, Always Infinity, and Stayfree. 

How many pads and tampons will I receive?

Choose up to 12 pads or tampons or half & half with up to 7 pads and up to 10 tampons. 

When should I schedule my box to ship?

We recommend scheduling your box to ship one week before your period is slated to start. For example, if your period typically starts the last week of the month, we recommend scheduling 2nd week shipping.

What is the difference between the lifestyle and period boxes?

The lifestyle box includes everyday products like skin and bath/shower essentials, apparel, home goods, candles etc, plus snacks. 

The period box is the exact same box, but with added period essentials and comforting period-related extras (i.e. pain relievers, hormonal tea and/or liners). 


Refunds, Shipping & Return Policy

What is your refund policy?

All sales are final.  If you subscribe and change your mind, your initial box will be your only box, unless you decide to resubscribe. If you purchased a 3, 6 or 12 month package and cancel mid-receipt, you will still receive your remaining boxes but your subscription will not renew. We do not issue partial refunds. 


Received Damaged Goods.If an item arrives broken, contact support@mydotboxx.com with 1-2 pics of the damaged or broken good(s) and we'll ship a replacement within 2 business days. If an item arrives missing give us a shout at the same email address and we'll take care of ya! Receiving broken or missing items doesn't warrant a full refund. 


Renewals. You'll receive a renewal reminder 2 days, and another reminder 12 hours before your subscription renews. Cancellation requests after business hours (5pm EST) the day before your renewal will not be processed as it will not be seen until the next business day. If you do not cancel or request cancellation after the two reminders or before 5pm EST the day before, the processed renewal will be your last. 


No Commitment Boxes.No Commitment boxes are overstock edits of a mixture of goodies from previous and possibly the current months box. Refunds are not issued based on what was seen on YouTube unboxings or social media posts - as No Commitment boxes are not themed subscription boxes. 

What is your shipping policy?

ALL subscription boxes have a cutoff date, ours is the 15th (i.e. March 3rd guarantees an April box; March 23rd guarantees a May box. If we have extra inventory you will automatically receive a shipping confirmation on the 25th of the month (and your next months box will renew on the last day of the month). If you signed up after the deadline and do not receive a shipping confirmation by the 25th boxes completely sold out and you're all set for the following month. 


Boxes ship every Tuesday-Thursday beginning the first full week of the month (first Sunday-Sunday week). You'll always receive a shipping confirmation when your box is on the way. 


If you're located in the USA, packages take 3-7 business days to arrive after receiving your shipping confirmation. Tracking information typically takes up to 36 hours to update. 


International orders can take anywhere between 7-21+ business days (sometimes longer depending on your country and customs regulation) to arrive after receiving your shipping confirmation. Tracking information typically takes up to 36 hours to update. 


Shipping is $6.95 US Shipping per box, $9.95 non-continental US shipping per box via USPS Priority Mail. 

Canada shipping is $18.95 per box, $24.95 per box to Australia and the UK.


No Commitment boxes ship the 28th of each month, if purchased before the cutoff date (the 15th). If purchased after the deadline, your box will ship the 28th of the following month. 


First Period Boxes and Happy Mail Shop orders ship within 10 business days after ordering and ship USPS Priority Mail. USA packages take 3-7 business days to arrive after receiving your shipping confirmation. International orders can take anywhere between 7-21+ business days (sometimes longer depending on your country and customs regulation) to arrive after receiving your shipping confirmation.


What is your return policy?

Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we'll ship a replacement within 2 business days. 

My box is missing/stolen, now what?

If an item arrives broken, contact support@mydotboxx.com with 1-2 pics of the damaged or broken good(s) within 24 hours of delivery and we'll ship a replacement within 2 business days. If an item arrives missing give us a shout at the same email address and we'll handle the matter on an individual bases.


*Please make arrangement to have your subscription delivered to a secure address or location. If your package is lost after delivery please contact us within 24 hours of delivery confirmation and we will do our best to help you locate your package(s).*


Subscription Management

When will my subscription renew?

Boxes renew the 15th, 20th or 25th of each month. Select your renewal date when personalizing your box via your order confirmation email. 

You'll receive a friendly renewal reminder 2 days and 1 day before your subscription renews. 

Can I cancel my subscription anytime?

Absolutely! Simply log into your account and cancel― no questions asked.

Why can't I login my account?

If you're trying to login and receiving an error message, you did not create an account at checkout. You will have to create an account to see your order history and/or manage your account. If this action doesn't help, please email support@mydotboxx.com and we'll send a link to reset your password.



General Questions

Why is my promo code not working?

Promo codes are for first box subscription activation only. They do not apply to Happy Mail Shop purchases or First Period boxes. If you've subscribed before, and found a different code, your code is not working because you were a previous customer and today's subscription is not your first box.

I saw items in a box I didn't receive, what's up with that?

If you used a promo code on your first box we reserve the right to limit or exclude bonus goodies (in your first box only). Bonus goodies are classified as items not listed on your information insert or bonus snacks. 

What can I personalize in my box?

Your  survey will include up to 21 questions.  The questions allow you to select your period essentials (if applicable) and tell us more about you in general (i.e. are you a bath or shower kinda girl) so we can better curate your box.

What types of snacks do you include?

Snack selection varies monthly. Snacks are not personalized or customized. 

We curate a mixture  of dark chocolate, milk chocolate, gluten free, nut free, and vegan inspired treats. We also poll our squad in our Facebook group where you vote on snack selections, offer suggestions or receive bonus snacks when available.  Occasionally, we will include a full-size snack (i.e. Skinny Cow, Godiva etc) to shake things up a bit. When a full bag of goodies are included, the bag is your sole snack for the month. ***Summer heat is unavoidable. Before opening any chocolate, we suggest popping it in the freezer or frig for about 15-20 to avoid it oozing out of the packaging and staining your clothes or upholstery.**  

What types of products do you include in the boxes?

Products include shower, bath, skincare, hair, health & beauty, vitamin/supplements, trending accessories and/or jewelry. We honestly include a little of everything. Selected items vary based on the overall feel of the box.

Do you have a rewards or loyalty program?

We sure do!  We have two actually. When you first subscribe you received an email which includes a custom link to refer family and friends. For every person who uses your link to subscribe, you get 3 bucks in cash!


The second is our rewards and loyalty program. Earn points for every renewal, Happy Mail Shop purchase,  following us on Instagram, liking our Facebook page... for celebrating your birthday etc. Log into your account then look in the bottom left corner of your screen. You'll find a cute magenta button that reads "Rewards". Click on that baby and it'll walk you through what's next!


Need to Contact Us? Here’s the when & how...

Monday  10am- 5pm EST 

Saturday 10am-2pm EST

Sunday CLOSED (A girl’s gotta rest) 

Still on the fence or have a product question: hello@mydotboxx.com

Subscribers Email: support@mydotboxx.com


We're also closed in observance of the following holidays: MLK Jr Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve + Christmas Day, and New Years Eve + New Years Day 


 

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