FAQs

 

What brands do you offer?
Mix-and-match any brand and absorbency of:  Organic, Tampax, Tampax Sport, Playtex, Playtex Sport, Kotex, Kotex Fitness, Always, Always Infinity, and Stayfree. 

How many pads and tampons will I receive?
You have the power to choose the exact quantity of tampons or pads needed to get through the month. Choose up to 12 pads or tampons or half & half with up to 10 of each.  If you have heavier periods and need your quantities adjusted contact support@mydotboxx.com after purchase and we'll help ya out! 

What if I don't have a period or don't want period essentials?
No biggie! We also offer boxx(es) without period essentials so you can still feel like the pampered diva that you are!

When will my subscription renew?
Your renewal date is 100% your call! Things happen and sticky situations are unavoidable, so if you ever need to skip a month or two...or three, simply log into your account and click "SKIP"  its just that simple!

What’s the difference between the Basic Bag and Dot Boxx?
The basic bag includes 1 (1-2oz) self care item, up to 3 comforting snacks, period essentials and optional extras (hormonal tea, liners and pain relievers) for $19.99. Dot Boxx comes with up to 4 full size self care items, up to 5 comforting snacks, period essentials, and optional extras (hormonal tea, fun tea flavor of the month, disposable heat pad, feminine wipes, liners and pain relievers) for $39.99.

What types of snacks do you include in the box?
Snack selection varies monthly. Snacks range from various chocolate bars, chips, cookies, trail mix, fruit snacks, s’mores, cakes etc. During warmer months (May-September) we avoid solid chocolate bars as they tend to melt in transit and make for a messy customer experience. From time-to-time we will include a full bag of goodies in your box (Skinny Cow, Godiva etc) to shake things up a bit. When a full bag of goodies are included, the bag is your sole snack for the month.

Why do you not offer free shipping? 
To balance charitable donations, we do not offer free shipping at this time. Shipping is auto calculated by the United States Postal Service and discounted 30% as a happy median.  

What is your shipping policy?
Your box or bag WILL NOT ship the same day or day after purchase. Because of the self-care products,  items are curated months in advance. To guarantee the current month’s box you must purchase your box by the 15th of the previous month. For example, May 16 - June 15 guarantees a July boxx). Your boxx will ship within 24 hours of the ship date selected on your survey. During summer months (May-September) we do not ship on Saturdays. If your box renews on a Sunday it will ship Monday. You will always receive a shipping confirmation when your bag or boxx is on the way! 

Can I cancel my subscription anytime?
Absolutely! Simply log into your account and cancel― no questions asked. If you purchased a discounted prepaid package and cancel mid-receipt, you will still receive the remaining boxes as there are no partial refunds. We are not responsible for renewals that are not canceled. You must log in your account and personally cancel your subscription.

Why do you ask for my phone number at checkout?
We ask this for order efficiency purposes only. If we have a question about your boxx, we’ll simply send you a text. You can opt out of this service by not providing your cell phone number at checkout.

What is your return policy?
Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we will do our best to offer a replacement.

What is your refund policy?
We will gladly offer a refund within 24 hours of any purchase/subscription. Again, we do not offer partial refunds on prepaid packages. Canceling your box will not generate an automatic refund, as its normal for folks to try a boxx before subscribing. If you cancel within the 24 hour window and wish to receive a refund you must submit your request to support@mydotboxx.com. If the 24 hour window has expired, your first boxx will be your first and your last.

Why is my promo code working?
All promotional codes are up to date. If your code is not working it has expired, is valid for subscriptions only, a one time purchase or vice versa.

What happens if I forget to personalize my boxx?
We will make one attempt to contact you. If your boxx is not personalized by your chosen ship date you will receive our generic option of:
Adult: 8 Always Ultra-Thin Long Super w/Wings + 4 Tampax Regular + 3 liners
Teen: 8 Always Radiant Teen w/Wings + 2 liners

I have food and/or skin allergies, is there any way to accommodate these?
We do not accommodate food or skin allergies at this time. We try our best to include a mixture (dark chocolate, milk chocolate, gluten free, nut free, and vegan etc) but your boxx may in fact include snacks, skincare, beauty and bath products that include common allergens, such as peanuts, tree nuts, soy, milk, eggs, and wheat. Users concerned about allergies are responsible for reading product labels and must be aware and utilize the recipes, products and contents at their own risk.

Need to Contact Us? Here’s the when & how...
Monday-Saturday 10am- 6pm EST
Sunday CLOSED

Support is also closed in observance of the following holidays: MLK Jr Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve + Christmas Day, and New Years Eve + New Years Day

Email: support@mydotboxx.com
Text Support: (770) 824-6254
Instant Messenger: That little blue button in the right corner of your screen

*disposable heat pad is not included in basic boxx(es)