Essentials & Surveys

What brands do you offer?

Mix-and-match any brand and absorbency of: Organic, Tampax, Tampax Sport, Playtex, Playtex Sport, Kotex, Kotex Fitness, Always, Always Infinity, and Stayfree. 

How many pads and tampons will I receive?

Choose up to 12 pads or tampons or half & half with up to 10 of each. 

What if I have longer/heavier periods and need more essentials? 

Oh, that's no problem at all. Totally defeats the purpose of subscribing if you still have to run to the store for essentials, right? We're aware that all periods aren't one-size-fit-all. Contact support@mydotboxx.com after purchase and we'll send over a special survey to ensure you're set each month.Not available for no commitment boxes.


Shipping & Returns

What is your refund policy?

All subscription and product sales are final. If you purchased a 3, 6 or 12 month package and cancel mid-receipt, you will still receive your remaining boxes but your subscription will not renew.  If an item arrives missing or broken, contact support@mydotboxx.com and we'll do our best to replace or resolve. 

What is your shipping policy?

Subscription boxes  via USPS Priority Mail. 

Boxes ship weekly, no later than Thursday of each week.

*Canada and international packages ship the 3rd week of the month. 


**IMPORTANT PLEASE READ** You must have subscribed by the 15th of LAST MONTH to guarantee this months box. If we have extra inventory this month you will receive a shipping confirmation on the 3rd Wednesday.If you do not receive a shipping confirmation 3rd Wednesday, your first box ships NEXT MONTH. 


First period boxes, themed one-time boxes and Fun Mail Shop items ship EVERY SATURDAY via USPS Priority Mail.
 You will always receive a shipping confirmation via email with tracking information when your order/box ships. 


What is your return policy?

Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we will do our best to offer a replacement.


Subscription Management

When will my subscription renew?

Subscriptions renew automatically on the 1st of every month. If you subscribed for 3, 6 or 12 months, your subscription will ship monthly and renew every 3, 6 or 12 months. You will receive a renewal reminder 3 days before your card is charge. If needed, use this grace period to update your shipping or billing address or card information.

Can I cancel my subscription anytime?

Absolutely! Simply log into your account and cancel― no questions asked. If you purchased a discounted prepaid package and cancel mid-receipt, you will still receive the remaining boxes as there are no partial refunds. We are not responsible for renewals that are not canceled. You must log in your account and personally cancel your subscription.


If you cancel before the 1st of the month you will NOT receive next months box. If you have a 3, 6 or 12 month subscription, you can cancel any time; however, you will receive shipments through the end of your term as there are no partial refunds.



General Questions

I have food and/or skin allergies, is there any way to accommodate these?

We do not accommodate food or skin allergies at this time. We try our best to include a mixture (dark chocolate, milk chocolate, gluten free, nut free, and vegan etc) but your boxx may in fact include snacks, skincare, beauty and bath products that include common allergens, such as peanuts, tree nuts, soy, milk, eggs, and wheat. Users concerned about allergies are responsible for reading product labels and must be aware and utilize the recipes, products and contents at their own risk.

What types of snacks do you include?

Snack selection varies monthly. Snacks range from various chocolate bars, chips, cookies, trail mix, fruit snacks, s’mores, cakes etc. During warmer months (May-September) we avoid solid chocolate bars as they tend to melt in transit and make for a messy customer experience. From time-to-time we will include a full bag of goodies in your box (Skinny Cow, Godiva etc) to shake things up a bit. When a full bag of goodies are included, the bag is your sole snack for the month. ***Summer heat is unavoidable. Before opening any chocolate, we suggest popping it in the freezer or frig for about 15-20 to avoid it oozing out of the packaging and staining your clothes or upholstery.**  

What types of products do you include in the boxes?

Products include shower, bath, skincare, hair, health & beauty, vitamin/supplements, trending accessories and/or jewelry. Selected items vary based on the overall feel of the box.

Why do you ask for my phone number at checkout?

We ask this for order efficiency purposes only. If we have a question about your box, we’ll simply send you a text. You can opt out of this service by not providing your cell phone number at checkout.

Need to Contact Us? Here’s the when & how...

Monday  10am- 7pm EST 

Saturday 10am-2pm EST

Sunday CLOSED (A girl’s gotta rest) 


Support is also closed in observance of the following holidays: MLK Jr Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve + Christmas Day, and New Years Eve + New Years Day 


 Email: support@mydotboxx.com 

Instant Messenger: That little blue button in the right corner of your screen