Essentials & Surveys

What brands do you offer?

Mix-and-match any brand and absorbency of: Organic, Tampax, Tampax Sport, Playtex, Playtex Sport, Kotex, Always and Stayfree. 

How many pads and tampons will I receive?

Choose up to 12 pads or tampons or half & half with up to 7 pads and up to 10 tampons. 

What is the difference between the lifestyle and period box?

The only difference is the period box includes period essentials and the lifestyle box does not. 

When should I schedule my box to ship?

Here's our recommendations : 


1st week shipping = the 1st full Sunday-Saturday of the month (Example: 1st full week of July 2020 is 7/6-7/10; so boxes ship 7/8-7/11) . Boxes ship Wednesday-Saturday. If you subscribe to a period box, this week is best if your period typically starts around the MIDDLE of the month. Lifestyle and Teen boxes do not ship the 1st week of the month.  Your subscription renews on the 15th of the month, until canceled. 


2nd week shipping = the 2nd full Sunday-Saturday of the month. Boxes ship Wednesday-Saturday. If you subscribe to a period box, this week is best if your period typically starts around the END of the month. All boxes ship this weekYour subscription renews on the 20th of the month, until canceled. 


3rd week shipping = the 3rd full Sunday-Saturday week of the month. Boxes ship Wednesday-Saturday. If you subscribe to a period box, this is best if your period typically starts around the very BEGINNING of the month. All boxes ship this week. Your subscription renews on the 25th of the month, until canceled.


Refunds, Shipping & Return Policy

What is your refund policy?

All sales are final.

If you subscribe and change your mind, if something comes up for you personally you're more than welcome to cancel your subscription - no questions asked- and your first box will be your only box. If you purchased a 3, 6 or 12 month package and cancel mid-receipt, you will still receive your remaining boxes but your subscription will not renew - you will not receive a partial refund.  

Received Damaged Goods.

If an item arrives broken, contact support@mydotboxx.com including 1-2 images of the damaged or broken good(s). We'll ship a replacement within 2 business days. If an item arrives missing give us a shout at the same email address and we'll take care of ya! Receiving broken or missing items doesn't warrant a full or partial refund for your box. We must receive notification of missing or broken items within 48 hours of your delivery confirmation.

Renewals.  

Boxes renew at 5am EST on your selected renewal day. You'll receive a renewal reminder 2 days before, a reminder at noon in our Facebook group the day of, and a final reminder 7pm EST the evening before - a total of 3 reminders. If you cannot log into your account please contact us to cancel or skip your renewal before 5pm EST the day before. If you do not cancel or request cancellation after the 3 reminders and wish to cancel, that processed renewal will be your last. We do not refund renewals because your subscription was not cancelled or skipped in time.

What is your shipping policy?

If you're located in the USA, packages arrive within 3-7 business days after receiving your shipping confirmation. Tracking information typically takes up to 24 hours to update.

International orders can take anywhere between 7-21+ business days (sometimes longer depending on your country and customs regulation) to arrive after receiving your shipping confirmation. Tracking information typically takes up to 36 hours to update.  


Shipping is $6.95 US shipping per box, $11.95 non-continental US shipping per box via USPS Priority Mail.

Canada shipping is $18.95 per box, $24.95 per box to Australia and the UK via USPS International Priority Mail.


First Period Boxes ship once a month, on the 20th of each month. Happy Mail Shop orders ship within 5 business days; both are shipped USPS Priority Mail. USA packages take 3-7 business days to arrive after receiving your shipping confirmation. International orders can take anywhere between 7-21+ business days (sometimes longer depending on your country and customs regulation) to arrive after receiving your shipping confirmation.

What is your return policy?

Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we'll ship a replacement within 2 business days. 

My box is missing/stolen, now what?

If an item arrives broken, contact support@mydotboxx.com with 1-2 pics of the damaged or broken good(s) within 24 hours of delivery and we'll ship a replacement within 2 business days. If an item arrives missing give us a shout at the same email address and we'll handle the matter on an individual bases.


*Please make arrangement to have your subscription delivered to a secure address or location. If your package is lost after delivery please contact us within 24 hours of delivery confirmation and we will do our best to help you locate your package(s).*


Subscription Management

When will my subscription renew?

Your renewal date is based on when you select your box to ship. Boxes renew the 15th, 20th or 25th of each month. 


1st week shipping renews on the 15th of the month.

2nd week shipping renews on the 20th of the month.

3rd week shipping renews on the 25th of the month


You'll receive a friendly renewal reminder 2 days and 1 day before your subscription renews. Plus, an additional reminder in our Facebook group for a total of 3 reminders (:

Can I cancel my subscription anytime?

Absolutely! Simply log into your account and cancel― no questions asked. If your goal is to cancel before your subscription renews, please complete your cancellation before 11pm EST the night before. Any cancellation requests received after business hours will not be processed until the next day.

Why can't I login my account?

If you're attempting to login and receiving an error message, you did not create an account at checkout. You will have to create an account to see your order history and/or manage your account. If this action doesn't help, please email support@mydotboxx.com and we'll send a link to reset your password.



General Questions

Why is my promo code not working?

Promo codes are for first box subscription activation only. They do not apply to Happy Mail Shop purchases or First Period boxes. If you've subscribed before, and found a different code, your code is not working because you were a previous customer and today's subscription is not your first box.

What can I personalize in my box?

Your  survey will include up to 21 questions.  The questions allow you to select your period essentials (if applicable) and tell us more about you in general (i.e. are you a bath or shower kinda girl?) so we can better curate your box.

What types of snacks do you include?

Snack selection varies monthly. Snacks are not personalized or customized. 

We curate a mixture chocolates, chips, granola bars, and other treats. We also post polls in our Facebook group where you vote on snack selections, offer suggestions or receive bonus snacks when available.  Occasionally, we will include a full-size snack (i.e. Skinny Cow, Godiva etc) to shake things up a bit. When a full bag of goodies are included, the bag is your sole snack for the month. ***Summer heat is unavoidable. Before opening any chocolate, we suggest popping it in the freezer or frig for about 15-20 to avoid it oozing out of the packaging and staining your clothes or upholstery.**  

What types of products do you include in the boxes?

Products include shower, bath, skincare, hair, health & beauty, vitamin/supplements, trending accessories and/or jewelry. We honestly include a little of everything. Selected items vary based on the overall feel of the box.

Do you have a rewards or loyalty program?

We sure do!  Our rewards and loyalty program allows you to earn points for every renewal, Happy Mail Shop purchase,  following us on Instagram, liking our Facebook page... for celebrating your birthday etc. You also receive points towards renewals for every customer you refer to the box. Log into your account then look in the bottom left corner of your screen. You'll find a cute magenta button that reads "Rewards". Click on that baby and it'll walk you through what's next!


Need to Contact Us? Here’s the when & how...

Our school district is going virtual for Fall 2020 so please be patient with response times during peak school hours. 

Our response time will remain within 24 hours of receiving your inquiry or concern, or sooner when possible. 


We're available: 

Monday  8am- 7pm EST 

CLOSED on weekends.  


Still on the fence or have a product question: hello@mydotboxx.com

Subscribers Email: support@mydotboxx.com

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