Our Totally Straight-Forward FAQs

 

What brands do you offer?
Mix-and-match any brand and absorbency of:  Organic, Tampax, Tampax Sport, Playtex, Playtex Sport, Kotex, Kotex Fitness, Always, Always Infinity, and Stayfree. 

How many pads and tampons will I receive?
You have the power to choose the exact quantity of tampons or pads needed to get through the month. Choose up to 12 pads or tampons or half & half with up to 10 of each.  If you have heavier periods and need your quantities adjusted contact support@mydotboxx.com after purchase and we'll help ya out! 

What is the shipping policy?
Bags ship via USPS First Class Mail (3-4 days) or USPS Priority Mail (2-3 days), depending on the weight of your bag. Boxes ship USPS Priority Mail (2-3 days). When completing your survey, you have the option to have your essentials shipped the 1st, 2nd, 3rd or 4th Monday of the month. This eliminates the guess work of selecting a definitive renewal date )and we've learned) works best for most. 

What your shipping costs?
We honestly don’t like to think of it as a “shipping costs” because the $3.99 is actually a charitable donation. Ridding the brand of charitable donations was never negotiable; so, we had to find a way to keep shipping costs reasonable, PLUS donate to women and girls in need. To do so, we reduced the cost of shipping to 10% of the cost of the box as a win-win for everyone! So we hope you can (try) not to think of it so much as you’re paying for shipping. 

How do you determine the value of a box?
Our guarantee is that the total value of your bag or box will always exceed the cost, which is $19.99 or $39.99. We are not Fab Fit Fun, Pop Sugar etc with the ability to offer a $49.99 box with a ka-zillion dollar box value. We focus more on a cohesive box experience. While we try our best to provide a great value monthly, it’s important to remember that you’re also paying for convenience, and more importantly a service; so we ask that you keep that in mind. 

When will my subscription renew?
Bags and boxes that ship the 1st or 2nd Monday renew on the 1st monthly; bags and boxes that ship on the 3rd or 4th Monday renew on the 15th monthly. You will receive a renewal reminder 3 days before your card is charged. Things happen, so if you ever need to skip a month... or 2, simply log into your account to skip your next renewal. If your renewal fails we will try 1 additional attempt. If that attempt fails your subscription will automatically cancel.

When is the last day to subscribe before missing next months boxx?
You must subscribe by the 20th of the previous month to receive next months boxx. For example, a new subscription purchased on August 22nd guarantees an October box; a new subscription purchased on August 19th guarantees a September box. If we have extra inventory your box will ship the next month, i.e. September. Nevertheless, you will always receive a shipping confirmation when your bag or box is on the way.

When do shop and other purchases ship?
Shop orders ship within 2 business days. First period and College Care Package ship within 5 business days.

What’s the difference between the Basic Bag and Dot Boxx?
The Basic Bag include 1 (2-4oz) personal care item, a mini snack pack, period essentials and optional extras (hormonal tea, liners and pain relievers) for $19.99. Dot Boxx includes up to a variety of up to 5 items, a snack pack, period essentials, and optional extras (hormonal tea, fun tea flavor of the month, disposable heat pad, liners and pain relievers) for $39.99. Shipping is $5 to east coast; and $7 to west coast subscribers. 

What’s the difference between the Teen and Adult Dot Boxx?
Teen Boxes are curated for ages 12-16. Teen Boxes tend to have more fruity scents, acne/skincare items and teen-ish products; while the Adult Dot Boxx tends to have a broader array of fragrances, skincare items, razors and other daily use products. The selection of a teen boxx is solely at the purchaser's discretion.  

What’s the difference between the Teen Dot Boxx and College Care Package?
Our College Care Package includes a broader range of everyday products, sourced to ensure the recipient's personal care needs are met for the month. All items are full-size (by the manufacturer or maker's definition) and include the following: shaving products (creams & razors); body wash, body lotion, deodorant, toothpaste, loofah, snacks and period essentials. Items vary monthly.

What’s the difference between a Basic Bag with or without period essentials?
A bag without period essentials is basically a snack bag with a personal care item included. Not everyone wants or needs period essentials, so its the perfect and affordable mini subscription to receive monthly. It's a huge hit with expectant moms who love the box, but don't need the essentials. You will receive the exact snacks as the (teen or adult) Dot Boxx and a (2-4oz) personal care item for less than $15.00.

Why is customer service only open after 4pm?
Glad you asked! I refer to Dot Boxx as my 4th child. While it is a major priority in my life, I am also a single, full-time working mom. Being totally transparent (as I like to be) about 90% of emails or messenger inquiries are answered on my lunch break or as I’m sit in the bleachers watching my kids practice whatever sport is in season. I am just like you, I juggle parenting, working, and providing for my family. So, with that being said, I cannot stress how important customer service is to my brand, so it's all about balancing the crazy as I'm sure you can definitely relate. Rest assured, you will always receive a response within 24 hours of your inquiry. 

What types of snacks do you include in the box?
Snack selection varies monthly. Snacks range from various chocolate bars, chips, cookies, trail mix, fruit snacks, s’mores, cakes etc. During warmer months (May-September) we avoid solid chocolate bars as they tend to melt in transit and make for a messy customer experience. From time-to-time we will include a full bag of goodies in your box (Skinny Cow, Godiva etc) to shake things up a bit. When a full bag of goodies are included, the bag is your sole snack for the month. ***Summer heat is unavoidable. Before opening any chocolate, we suggest popping it in the freezer or frig for about 15-20 to avoid it oozing out of the packaging and staining your clothes or upholstery.**  

Where do you ship? 
We ship internationally. Basic Bag shipping to Canada is $9.95 per bag. Teen and Adult Dot Boxx shipping to Canada is $18.00 per box.  Shipping to other countries is auto-calculated by USPS and discounted 10%.

Can I cancel my subscription anytime?
Absolutely! Simply log into your account and cancel― no questions asked. If you purchased a discounted prepaid package and cancel mid-receipt, you will still receive the remaining boxes as there are no partial refunds. We are not responsible for renewals that are not canceled. You must log in your account and personally cancel your subscription.

Do you offer one time boxes?
Why, yes we do!  So, there is no need to subscribe then freak out when you forget to cancel. Give us a try or come back whenever you want. We're not going anywhere!

Why do you ask for my phone number at checkout?
We ask this for order efficiency purposes only. If we have a question about your boxx, we’ll simply send you a text. You can opt out of this service by not providing your cell phone number at checkout.

What is your return policy?
Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we will do our best to offer a replacement.

What is your refund policy?
We do not offer partial refunds on prepaid packages. Canceling your box will not generate an automatic refund, as its normal for folks to try a boxx before subscribing. If you cancel within the 12 hour window and wish to receive a refund you must submit your request to support@mydotboxx.com. If the 12 hour window has expired, your first boxx will be your first and your last if your subscription is cancelled.

Why is my promo code working?
All promotional codes are up to date. If your code is not working it has expired, is valid for subscriptions only, a one time purchase or vice versa.

What happens if I forget to personalize my boxx?
If your bag or boxx is not personalized within 7 business days of purchase, you will receive our generic option of:
Adult: 8 Always Ultra-Thin Long Super w/Wings + 4 Tampax Regular + 3 liners
Teen: 8 Always Radiant Teen w/Wings + 2 liners

I have food and/or skin allergies, is there any way to accommodate these?
We do not accommodate food or skin allergies at this time. We try our best to include a mixture (dark chocolate, milk chocolate, gluten free, nut free, and vegan etc) but your boxx may in fact include snacks, skincare, beauty and bath products that include common allergens, such as peanuts, tree nuts, soy, milk, eggs, and wheat. Users concerned about allergies are responsible for reading product labels and must be aware and utilize the recipes, products and contents at their own risk.

Need to Contact Us? Here’s the when & how...
Monday-Friday 4pm- 10pm EST
Saturday 10am-2pm
Sunday CLOSED (A girl’s gotta rest)

Support is also closed in observance of the following holidays: MLK Jr Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve + Christmas Day, and New Years Eve + New Years Day

Email: support@mydotboxx.com
Text Support: (770) 824-6254
Instant Messenger: That little blue button in the right corner of your screen

*disposable heat pad is not included in basic boxx(es)