Freaking Awesome Questions



Essentials & Surveys

What brands do you offer?

Mix-and-match any brand and absorbency of: Organic, Tampax, Tampax Sport, Playtex, Playtex Sport, Kotex, Always, Always Infinity, and Stayfree. 

How many pads and tampons will I receive?

Choose up to 12 pads or tampons or half & half with up to 7 pads and 12 tampons. 

What is the difference between the lifestyle and period boxes?

The lifestyle box includes everyday products like skin and bath/shower essentials, apparel, home goods, candles etc, plus snacks. 

The period box is the exact same box, but with added period essentials and comforting period-related extras (i.e. pain relievers, hormonal tea and/or liners). 


Shipping & Returns

What is your refund policy?

All subscription and product sales are final. We do not offer refunds. If you purchased a 3, 6 or 12 month package and cancel mid-receipt, you will still receive your remaining boxes but your subscription will not renew.  If an item arrives missing or broken, contact support@mydotboxx.com and we'll do our best to replace or resolve. 

What is your shipping policy?

- ALL subscription boxes have a cutoff date, ours is the 15th (i.e. November 3rd guarantees a December box; November 23rd guarantees a January box. If you purchase or subscribe after the 15th, and we have extra boxes the current month, you will automatically receive a box. You will always receive a shipping confirmation when your box is on the way!


- Boxes ship to the US and Canada only.

US shipping is $6.95 per box and shipped USPS Priority mail which typically takes 2-5 days delivery (depending on the destination from our packing station).


- Canada shipping is...

$18.95 per box and shipped USPS Priority mail which typically takes 1-2 weeks (depending on the destination from our packing station).


- No Commitment Boxes ship the 3rd week of the month.


- First Period Boxes, Overstock Edits and Fun Mail Shop orders ship within 7 business days USPS Priority Mail.


What is your return policy?

Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we will do our best to offer a replacement.

My box is missing/stolen, now what?

All boxes and shop orders are mailed with $50 insurance. We are not responsible for lost or stolen packages. Your best course of action is to contact your mail carrier and/or local post office. Since your box is insured, you may file a claim with USPS for reimbursement. 


*Please make arrangement to have your subscription delivered to a secure address or location. If your package is lost after delivery please contact us within 24 hours of delivery confirmation and we will do our best to help you locate your package(s).*


Subscription Management

When will my subscription renew?

Boxes renew the 15th, 20th or 25th of each month. Select your renewal date when personalizing your box via your order confirmation email.

Can I cancel my subscription anytime?

Absolutely! Simply log into your account and cancel― no questions asked. If you purchased a discounted prepaid package and cancel mid-receipt, you will still receive the remaining boxes as there are no partial refunds. We are not responsible for renewals that are not canceled. You must log in your account and personally cancel your subscription.


If you have a 3, 6 or 12 month subscription, you can cancel any time; however, you will receive shipments through the end of your term as there are no partial refunds.


If you cancel before your subscription box ships, you will be credited $4.00 for the period essentials, as canceling before your first box ships converts your box to a "No Commitment" box which does not include discounted period essentials. 


What happens if I change my mind and cancel before my first box ships?

All sales are final. If you purchased a 3, 6 or 12 month package, you will still receive your all of your boxes and your subscription will not renew. 

Why can't I login my account?

If you're trying to login and receiving an error message, you did not create an account at checkout. You will have to create an account to see your order history and/or manage your account. 



General Questions

I have food and/or skin allergies, is there any way to accommodate these?

We do not accommodate food, metal or skin allergies at this time.  Some skincare, beauty and bath products may include common allergens such as peanuts, tree nuts, soy, milk, eggs, and wheat. You are responsible for reading product labels and use/consume items in the box at your own risk. 

Do you have a rewards or loyalty program?

We sure do!  Earn points for every renewal, Fun Mail Shop purchase,  following us on Instagram, liking our Facebook page... for celebrating your birthday etc. Log into your account then look in the bottom left corner of your screen. You'll find a cute magenta button that reads "Rewards". Click on that baby and it'll walk you through what's next!


What types of snacks do you include?

Snack selection varies monthly. Snacks are not personalized or customized. 


We curate a mixture  of dark chocolate, milk chocolate, gluten free, nut free, and vegan inspired treats. We also poll our squad in our Facebook group where you vote on snack selections, offer suggestions or receive bonus snacks when available.  Occasionally, we will include a full-size snack (i.e. Skinny Cow, Godiva etc) to shake things up a bit. When a full bag of goodies are included, the bag is your sole snack for the month. ***Summer heat is unavoidable. Before opening any chocolate, we suggest popping it in the freezer or frig for about 15-20 to avoid it oozing out of the packaging and staining your clothes or upholstery.**  

What types of products do you include in the boxes?

Products include shower, bath, skincare, hair, health & beauty, vitamin/supplements, trending accessories and/or jewelry. We honestly include a little of everything. Selected items vary based on the overall feel of the box.

What can I personalize in my box?

Your  survey will include up to 21 questions.  The questions allow you to select your period essentials (if applicable) and tell us more about you in general (i.e. are you a bath or shower kinda girl) so we can better curate your box.

Need to Contact Us? Here’s the when & how...

Monday  7am- 6pm EST 

Saturday 8am-2pm EST

Sunday CLOSED (A girl’s gotta rest) 

Email: support@mydotboxx.com 


We're also closed in observance of the following holidays: MLK Jr Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve + Christmas Day, and New Years Eve + New Years Day 


 

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