Subscriber FAQs

Essentials & Surveys

How do I change/update my essentials or ship date?

What if I have longer/heavier periods and need more essentials? 

If you have heavier periods, there is a $5 upcharge to increase the quantity of essentials. Use the following link to upgrade your survey. Upon updating, we will forward a link to the email address on file to purchase the extra essentials. If not purchased by the time your box ships, your receipt of essentials will be based on your original survey.


What happens if I do no submit a survey?

 We cannot ship your box until you tell us (at minimum) what period essentials to include. We'll make ONE attempt to contact you. After 48 hours of reaching out, if no survey is submitted your first box will ship the following month. If no survey is received in time the next month, we will ship our generic option of 8 Always Ultra Thin Regular + 1 Advil + 3 Liners. 


If you purchased a box without essentials, we will send your box selecting items we hope you'll enjoy.

How do I know you received my survey?

You will receive a confirmation email with all of your selections once submitted. If you do not receive a confirmation, we do not have your survey.

Also, be sure to include an email address (Question 3#) for the confirmation to be sent to you.

Do I need to submit a survey every month?

No. You only need to resubmit a survey if you want to change your essentials, answers about yourself or your ship date.

Subscription Management

When will my subscription renew?

Subscriptions renew automatically on the 1st of every month. You will receive a renewal reminder 3 days before your card is charge. If needed, use this grace period to update your shipping or billing address or card information.

My renewal failed. I've updated my billing info; may I still receive this months box?

There will be ONE additional attempt to charge the card on file 3 business days after the failed attempt. We hold subscriber boxes for ONE week (7 days). If your billing information is not updated or your subscription still has not successfully renewed, your box will be released to the next person on the waiting list.


How do I cancel my subscription?

Log in your account and complete the following steps:

*Select "Subscriptions" 

*Select "Cancel" on the right-side of the page 

* Select a reason, or other

..and that's it! 


If you purchased a discounted prepaid package and cancel mid-receipt, you will still receive the remaining boxes as there are no partial refunds. We are not responsible for renewals that are not canceled. You must log in your account and personally cancel your subscription.


If you cancel before the 1st of the month you will NOT receive next months box. If you have a 3, 6 or 12 month subscription, you can cancel any time; however, you will receive shipments through the end of your term as there are no partial refunds.


How do I skip a month?

To skip a month:

*Log in your account and select "Delivery Schedule" 

*Find the ship date you want to skip and select "Skip"

... and that's it!  


How do I update my shipping address?

To skip a month:

*Log in your account and select "Subscriptions" 

*Locate your subscription account number in bold, at the top of the page under your name and address and select it/click on it

*Select "Edit" under the address you'd like to edit, the SAVE

... and that's it!  


How do I update my billing address or credit card information?

To skip a month:

*Log in your account and select "Billing information" 

*From there can update your billing credit card and billing address, don't forget to SAVE



Shipping & Returns

I subscribed days or weeks ago. Where the heck is my box?

We make every attempt to be as transparent as possible regarding shipping. Our shipping policy is located on our website, your order confirmation email, and your survey. 


Subscription boxes are not like regular retail orders where we have a warehouse of stock. Products are purchased weeks or even months in advance, so when they're gone...they're gone. 


You must subscribe by the 15th of last month to receive this months box. For example, subscribing February 1st does not guarantee a February box (because it's the beginning of February). Subscribing February 1st guarantees a March box. If we have overstock, you will receive a shipping confirmation on the 3rd Wednesday. If you do not receive a shipping confirmation on 3rd Wednesday, we are totally sold out and your first box will ship next week.


You will rarely  subscribe this month and receive a box this month.  Emailing to inquire will not make your box ship faster. Mentioning a special occasion or birthday will not make your box ship faster. We have to be fair to everyone, so overstock is shipped on a first come, first subscribe bases.


I received a shipping confirmation and now my shipping status is unfulfilled. What happened?

This happens for two reasons. We purchased a shipping label for your box, go to pack it, and there's no survey or no first and last name on your survey.


No first and last name:  Believe it or not,  we have 84 Amanda's, 17 Erin's,  14 Alicia's, 22 Emily's, 14 Ashley's etc. We cannot slow down or hold up packing speed to verify or match an order with a first and/or last name on a survey.  Your shipping label will be canceled and set aside until 3rd Wednesday after all boxes have shipped to distinguish who you are. We'll make ONE attempt to contact you. If you respond within 48 hours your first box will ship 4th Monday. If you respond after 48 hours your first box will ship the next month.  


No survey: We cannot ship your box until you tell us (at minimum) what period essentials to include. We'll make ONE attempt to contact you. After 48 hours of reaching out, we will cancel your shipping label and plan for your first box to ship the following month. 


Survey reconciliation is the #1 cause of shipping delays.  It's only fair to others who effectively completed their survey not to delay shipment of their boxes. Your box will be put aside and reconciled the 3rd week of the month.


What is your shipping policy?

Subscription boxes via USPS Priority Mail. 

Boxes the 1st-3rd weeks of the month.  *Canada and international packages ship the 3rd week of the month.  


First period boxes, themed one-time boxes and Fun Mail Shop items ship EVERY SATURDAY via USPS Priority Mail.
 You will always receive a shipping confirmation via email with tracking information when your order/box ships. 


You must subscribe by the 15th of last month to receive this months box. If we have overstock, you will receive a shipping confirmation on the 3rd Wednesday. If you do not receive a shipping confirmation on 3rd Wednesday, we are totally sold out and your first box will ship next week.


What is your return policy?

Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we will do our best to offer a replacement.

What if my package is lost or stolen?

Tracking no longer updating: Contact USPS to inform them movement of your box has stalled and they will initiate a search for your box. If unable to locate your package, USPS will contact you to initiate a claim and refund. 

 Package lost or stolen: If your box is lost or stolen contact USPS to file a claim within 60 days of the ship date. Approval is upon their discretion. 


Broken or Missing Box Items

I watched a YouTube video and they received an item that was not in my box...

There are two layers to this question, (1) are you subscribed to the "Classic" box (2) they opted out or passed on an  item in the Facebook group, we had backup replacement items and sent them something else (this is a service also available to you, it is not exclusive to any one person). For example, everyone who opted out of receiving the voucher book in our February box received a jar of shower facial.


(1) Classic vs Premium:

Classic Box = ($34.99 without essentials/$39.99 with essentials. You are guaranteed up to 3 items)

Premium Box = ($39.99 without essentials/$44.99 with essentials. You are guaranteed up to 5 items)

If you subscribed before Jan  1, 2019 you are grandfathered to receive the "Classic" box. The Premium box will contain additional items that may or may not be in the "Classic" box. YouTubers review boxes are not made more special than yours and we do not compensate them for unboxings. 


If you want to upgrade to the premium box simply log into your account:

*Select "Subscriptions"

*Select "Swap" on the right-side of the page

* Type the name of the box (i.e. Adult Dot Boxx), then click "Search"

*When it appears click on the appropriate picture

*Select whether or not you want period essentials 

*Select "Swap"


You may upgrade, but not downgrade your box.


(2) Facebook group personalizations or add-ons:

We offer opportunities to further personalize your box (when applicable) in our Facebook group.  Everyone is welcome and encourage to join. 


Something arrived broken or spilled in my box...

Snap a pic of the broken or spilled item and we will ship a replacement within 3 business days. 

I'm missing some essentials from my box...

We pack your boxes and check them twice. However, if something is missing, contact support@mydotboxx.com with exact details of what's missing and we'll ship replacements to you within 3 business days.