Subscriber FAQs

Subscription Management

When will my subscription renew?

Boxes renew monthly on the 20th until cancelled. 

My renewal failed. I've updated my billing info; may I still receive this months box?

There will be two additional attempts to charge the card on file 3 business days after the failed attempt. We hold subscriber boxes for two weeks (14 calendar days). If your billing information is not updated or your subscription has not successfully renewed, your box will be released to the next person on the waiting list.


How do I cancel my subscription?

To cancel your subscription:

* Log in your account

*Select "Subscriptions" 

*Select "Cancel" on the right-side of the page 

* Select a reason, or other

..and that's it! 


If you purchased a discounted prepaid package and cancel mid-receipt, you will still receive the remaining boxes as there are no partial refunds. We are not responsible for renewals that are not canceled. You must log in your account and personally cancel your subscription.


If you cancel before the 1st of the month you will NOT receive next months box. If you have a 3, 6 or 12 month subscription, you can cancel any time; however, you will receive shipments through the end of your term as there are no partial refunds.


How do I skip a month?

To skip a month:

*Log in your account and select "Delivery Schedule" 

*Find the ship date you want to skip and select "Skip"

... and that's it!  


How do I update my shipping address?

To update your address:

*Log in your account and select "Subscriptions" 

*Locate your subscription account number in bold, at the top of the page under your name and address and select it/click on it

*Select "Edit" under the address you'd like to edit, the SAVE

... and that's it!  


How do I update my billing address or credit card information?

To update your billing address and/or card information:

*Log in your account and select "Billing information" 

*From there can update your billing credit card and billing address, don't forget to SAVE


Essentials & Surveys

How do I update my survey? 

To update your essentials or change your ship week, please use the appropriate link to get started. Changes after the 20th will be effective the following month.


What happens if I do no submit a survey?

Not submitting a survey will 100% delay shipment of your box.  We have generic packages available; however, we'd prefer to send essentials you'll feel comfortable using. We'll make ONE attempt to contact you on the 4th Monday of the month, if unsuccessful, we'll ship our generic option on the 4th Wednesday of the month. 


Our generic option for teens and adults is 8 Always Ultra Thin Long Super (Green) + 6 Tampax Pearl Regular + 1 Advil packet + 3 liners.


If you purchased a box without essentials, we will send your box selecting items we hope you'll enjoy.

How do I know you received my survey?

You will receive a confirmation email with all of your selections once submitted. If you do not receive a confirmation, we do not have your survey.

Also, be sure to include an email address (Question 3#) for the confirmation to be sent to you.

Do I need to submit a survey every month?

No. You only need to resubmit a survey if you want to change your essentials, answers about yourself or shipping.


Shipping & Returns

I subscribed days or weeks ago. Where the heck is my box?

Boxes ship weekly. Order by the 15th to guarantee next months boxx. If you order the 16th-31st, you are guaranteeing the following month’s boxx. Subscriptions automatically renew on the 25th of each month. No contract – skip a month or cancel anytime. 


You will rarely  subscribe this month and receive a box this month.  Emailing to inquire will not make your box ship faster. Mentioning a special occasion or birthday will not make your box ship faster. We have to be fair to everyone, so overstock (if any) is shipped on a first come, first subscribe bases.


Boxes ship the first FULL week of the month (the 1st week with 7 calendar Sun-Sat days). Boxes ship Mon-Wed of your selected week. All tracking will be updated no later than 10PM EST each Wednesday. 


I received a shipping confirmation and now my shipping status is unfulfilled. What happened?

This happens for two reasons. We purchased a shipping label for your box, go to pack it, and there's no survey or no first and last name on your survey.


No first and last name:  While packing boxes, we do not have computer access to cross-reference email addresses or billing names. If your survey does not include your first and last name, your shipping label will be set aside to be reconciled/matched on the 4th Monday of the month.  If needed, we'll make ONE attempt to contact you. If you respond within 48 hours your first box will ship 4th Monday. If you respond after 48 hours we will ship.


No survey: We have generic packages available; however, we'd prefer to send essentials you'll feel comfortable using. We'll make ONE attempt to contact you on the 4th Monday of the month, if unsuccessful, we'll ship our generic option on the 4th Wednesday of the month.  Our generic option for teens and adults is 8 Always Ultra Thin Long Super (Green) + 6 Tampax Pearl Regular + 1 Advil packet + 3 liners.


What is your shipping policy?

Subscription boxes via USPS Priority Mail. 

Boxes ship the 1st-3rd week  of the month. 1st week is the first 7 calendar days in a month (Sunday-Saturday). Boxes ship Monday-Wednesday. You  will receive your shipping confirmation by Wednesday 10PM EST. Your boxx should be delivered by the end of the week. 


You must order by the 15th to guarantee next months boxx. If you order the 16th-31st, you are guaranteeing the following month’s boxx. (i.e. May 16th order guarantees a July boxx).


 Canada and international packages ship the 1st week of the month via USPS International First Class and take 1-2 weeks delivery, depending on your location.  


PLEASE schedule your box to ship (at minimum) 1 week BEFORE your period is slated to start, not the week of. Inclement weather, lost packages, (and sometimes) delay of products can affect when your box will ship or arrive. It's best to receive your box a little early, than not have your essentials when you need them. 


What is your return policy?

Due to the nature of products, we do accept returns. If a product arrives spilled or broken, please contact support@mydotboxx.com and we will do our best to offer a replacement.

What if my package is lost or stolen?

Tracking no longer updating: Contact USPS to inform them movement of your box has stalled and they will initiate a search for your box. If unable to locate your package, USPS will contact you to initiate a claim and refund. 

 Package lost or stolen: If your box is lost or stolen contact USPS to file a claim within 60 days of the ship date. Approval is upon their discretion. 


Broken or Missing Box Items

I watched a YouTube video or my friend/sister friend received a box and their box is different from my box....

There are two layers to this:


(1) When its a heavy personalization month  ― just as no survey is the same ― no box is the same.  However, the value will be as close to identical as possible (no less than a 5% retail value difference)

(2) We added a bonus poll in our Facebook group.

Occasionally a vendor may reach out offering a limited quantity of goodies they'd like to share with our squad.  When this happens, we add a poll in our Facebook group to inquire who may be interested (i.e. for April it was the birthday postcards). Whether than turn the vendor away, we accept the products and include them in the boxes of those who will enjoy or use them. This is our way of further supporting other girl bosses and introducing new products to you ladies.

 

Something arrived broken or spilled in my box...

Snap a pic of the broken or spilled item and we will ship a replacement within 3 business days. 

I'm missing some essentials from my box...

We check your box... and check it twice before shipping. Sometimes we're looking so hard there's an oversight. When this happens we take FULL ownership, apologize and ship replacements same day. It doesn't happen often, but if it happens to you, we only ask that you be kind about it. We're human, and things happen.  Contact support@mydotboxx.com with exact details of what's missing and we'll take it from there!